Telephone & Video Remote Interpreting
InterpreterLine™ – Quick access to over 90 languages
Service Options 1-2-3
Pre-booked fixed time appointments
Cost effective and ideal for one-off or infrequent requests. During business hours, just book a few hours ahead of time, ring at that time and we will connect you.
We can also reach out and connect any 3rd party and join them into the call for you.
A 15-minute minimum charge applies at $29.50 + GST. Time is calculated in 15-minute increments or part thereof, thereafter.
Private one-off clients will need to make payment by credit card securely over the phone or via our payment page in advance. Any additional time will be charged at the end of the call. Business organisations can be invoiced at the end of the call or monthly. The minimum charge is applied for cancellation or rescheduling of any calls. Please contact us for full terms and conditions.
On-demand calls for instant language support – For light monthly call volumes
Great for businesses, organisations and agencies who need immediate on-demand support. Most calls can be connected within 90 seconds depending on the language. A 15-minute minimum charge applies at $35.50 + GST. Time is calculated in 15-minute increments or part thereof, thereafter. After hours calls are charged at 1.5 times this rate.
You do need to be registered with us or be able to provide an accounts payable channel or cost center code to the operator to access on-demand services. A monthly minimum charge of $51.30 + GST ($59.00) applies to business clients on an on-going monthly plan, if no calls are made during the month.
Enterprise Class on-demand service – Quick, clean and easy for high monthly call volumes
Designed for utilities providers, insurance companies, financial services, legal and medical professionals, ACC providers, call centres and government agencies with high monthly call volumes exceeding 1,000 call minutes per month.
There are various set up options to suit your preference. They can be fully automated with a dedicated phone number or PIN code to connect directly to the interpreter in less than 90 seconds for most languages. You also have on-demand access to dedicated NZ-based in-house operator support.
Calls are timed on an initial 15-minute increment ($29.50 + GST) or part thereof. After hour service options and rates apply depending on your requirements. Monthly call reports and invoicing. Quick, clean and easy.
Standard onboarding technology assessment charge of $175.00 + GST, or technology provision and dedicated language call group allocation charge from $375.00 + GST applies for any customised tech automation that may be required.
The Role of an Interpreter
Interpreters are bilingual language professionals. Their role is to provide language support.
Under special circumstances, face-to-face interpreters can act as ambassadors to support your business endeavours as a language conduit, or they can abide by a strict code of ethics and complete confidentiality as a ‘linguistic tape recorder’ to meet official requirements.
By clearly defining the expectations and role of the interpreter at the time of booking, the most suitable framework can be set and reasonable expectations met.
Interpreters can adapt to a range of environments from working in front of the camera for news releases and film launches to completely behind the scenes in a conference sound booth as required. For this reason, we have an extensive pool of interpreters in order to cover a range of backgrounds from legal and medical to export marketing, education and the arts.
Credentials, Ethics and Interpreter Support
Depending on the role and language pair required, most interpreters will have a recognised qualification, a minimum of 4-year’s documented experience in the industry and or belong to a professional body in New Zealand, Australia or further abroad. There are minor exceptions where rare or emerging languages and community/migrant groups simply do not have access to industry-specific qualifications or training.
Irrespective, TransNational provides all NZ-based interpreters with supplementary training to vet, select and insure our local interpreters work in accordance with professional workplace standards. In government agency work this may include protocols, ethics and procedures guided by the Principles of the Treaty of Waitangi, The Health and Disability Commission Code of Ethics, Immigration & Protection Tribunal Code of Ethics and the NZSTI Code of Ethics irrespective of membership.
