As the largest translation and interpreting network in New Zealand, TransNational draws upon the extensive skills and knowledge of a diverse external panel of experts to provide the company with New Zealand-based corporate and industry consultation as required.
Dr. Peter Low – PhD, 30 years translation and linguistics scholarship (French)
Seumanu Simon Matafai Justice of the Peace, MBA, PGCertLaw, BA Double Major (University of Auckland), AIRMT, Orator Chief- 10 years interpreting experience (Samoan)
Tala Milo – 15 years court interpreting experience (Samoan)
Rosemarie Fili – Masters, 5 years court interpreting experience (Tongan)
Dr. Mustafa Derbashi – PhD, Diploma in Interpretation, over 10 years experience (Arabic)
Manar Kalbon – BA, Diploma in Translation and Interpretation (Arabic)
Daniela Lima – Masters in translation (Portuguese)
Dr. Kullasit Chutipongpisit – PhD, 10 years interpreting experience (Thai)
Archna Tandon – JP, Masters, 15 years interpreting experience (Hindi – Punjabi)
Eunice Jung – Masters, 10 years translation experience (Korean)
Hiromi Jin’o – Solicitor, 15 years interpreting experience (Japanese)
Michael Yoon – LLB, Solicitor (Korean)
Brian Reddington – Chartered Accountant
Stephen Caunter – Business Advisor
Stephen Price – 20 years experience in enterprise information technology
Data Security and Privacy Policy
Privacy policy
Information we collect is only used for the provision of client services. TransNational respects the privacy and the confidentiality of information provided by you. We adhere to the New Zealand Privacy Act 2020 and the privacy principles outlined by the Privacy Commissioner.
Collection of personal information and storage
In principle telecommunications will be recorded unless stated or advised otherwise by the contracting client. General contact information that you provide, such as your name, phone number, email address, scanned documents may be collected. This information will not be utilised for any other intents or purposes other than to provide the service request by you. Credit card and other data collected on our website is not retained for more than 30 days and is deleted automatically from the sever. You will not be solicited for further business or sent newsletters by any means.
TransNational does not share, sell or transact in personal or customer information with any third party other than our service providers who assist us in providing the services we are providing to you. All contractors we engage are bound by agreements covering privacy and confidentiality obligations and reference to a code of professional ethics.
We may use data for statistical reporting purposes to clients and government agencies, such as call duration, language, mode of service delivery without any reference to your name or private information to create this data, We may from time to time need to disclose certain information which may include your personal information, to comply with a legal requirement, such as a law, regulation, court order, warrants, in the course of a legal proceeding or in response to a law enforcement agency request.
Telecommunication systems, website and servers
Our telecommunications network utilises the robust 3CX platform trusted by over 300,000 clients worldwide. Our websites are SSL certificate secured and systems are hosted on Voyager servers based in Auckland, New Zealand.
We guarantee our core network will be available 99.99% of the time. All servers are monitored 24/7 and immediate action is taken if a problem is detected.
No warranties
No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, satisfactory quality, fitness for a particular purpose and freedom from computer virus, is given in conjunction with the information and materials. This disclaimer shall take effect to the fullest extent permitted by law.
Complaints and Disciplinary Procedure
In order to maintain public confidence in the services we provide, TransNational manages a robust, prompt, reliable, and reproducible complaints management procedure. We aim to respond to complaints by email within 72 hours. The complaint will be reviewed by the engaging Project Manager (if deemed appropriate) and one member of the senior management team. If the matter relates to a quality issue, a third party independent language professional may be consulted as part of the process.
complaints@transnational-ltd.co.nz
